Senior Client Success Manager

Virtual Peaker is looking for a Senior Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.

Role Responsibilities

As a Senior Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:

• Cultivate, manage, and expand relationships with Virtual Peaker’s innovative utility client network while maintaining a personal touch with every interaction
• Oversee program rollouts and guide coordination and project management as Virtual Peaker grows its client portfolio
• Collaborate with the Sales, Development, Marketing, Product, and our manufacturer network to ensure consistent expectation setting, project execution, product positioning, and contract expansion
• Improve internal processes to track, manage, and respond to client questions, product feedback, and requests with an emphasis on friendly responsivity and proactive engagement
• Contribute directly to the development of strategies to meet internal growth targets and the development of the department’s client satisfaction scores, standard operating procedures, and other key indicators for success
• Coordinate with team members and departments to prioritize clients-reported issues and demands and maintain clear communication with clients
• Other duties, as assigned, that further aid Virtual Peaker in building the utility of the future
  

Education & Experience

Candidate will ideally have:

• Bachelor's degree from an accredited institution
• 8+ years of experience in consulting, customer service, sales, account management, project management, or a combination thereof
• Energy/Utility industry experience required

• Strong understanding of the utility/energy space

• Impeccable attention to detail and follow-through
• Experience and knowledge of how distributed energy resources (DERs) can be connected, controlled, and leveraged to modernize and green the electric grid
• Experience working within a web-based CRM ecosystem such as Salesforce, or Hubspot.
• Experience with Google Suite, Slack, and other online collaboration tools
• A collaborative and growth-oriented mindset that thrives when quickly learning new things
• A sense of ownership and pride in one’s performance and impact on the company’s success
• A critical mind and problem-solving skills
• Good time-management skills

Nice to have:

• Experience working remotely
• A knack for data analysis

What to expect

• Full remote position, with remote-work stipend.
• Competitive salary + Equity
• A collaborative workplace, which will challenge you and celebrate your work
• Full benefits medical, dental, vision, 401k
• Generous vacation time, sick leave, and holidays
• Diverse and inclusive community for everyone

Interested?

Virtual Peaker is currently a small remote-first team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.

Competitive Salary

Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.

Location: Remote